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Who does what?

You will come into contact with a number of people during your time with the CTP. Here is a little about the different roles and how they can help you.

Client Services Advisor

The first point of contact for clients and related agencies via phone, e-mail or face to face. They provide callers with detailed and appropriate information on CTP services and events as well as booking on workshops and interviews with Career Consultants.

Career Consultant

The role of the Career Consultant is to provide support and guidance to you in making your transition to civilian life in accordance with an agreed personal resettlement plan.

They are available to you from two years prior to and up to two years after discharge. They are experienced in career guidance; have in depth knowledge of job search techniques, sector information, employment trends and resettlement training/qualifications.

Regional Manager

The Regional Manager is responsible for ensuring a high quality of service delivery and will be your point of contact for any complaints. They sometimes also work as Career Consultants (see above).

Course Booking & Information Centre Administrators

CBIC Administrators can provide general information on CTP training courses and are your point of contact for booking and paying for courses.

Resettlement Training Centre Administrators

RTC Administrators are on hand at the RTC to assist with enquiries you may have whilst undertaking a course at the Resettlement Training Centre in Aldershot.

Central Support Team

The CST provide help and advice about RightJob and assist with re-setting your login should you encounter any problems. They will point you in the right direction for employment advice.