If asked to complete these you will be sent further details explaining what tools exactly we will be asking you to do and giving you practice information so that you can fully prepare yourself.

• If the assessment is online, take it somewhere where you won’t be disturbed and can fully concentrate. Remember to turn your phone off and try not to take the assessment when you are tired. Make a note of the date that it must be completed by and don’t leave it until the last minute.
• You may be asked to retake any online tests you have taken on the assessment day as part of our verification process
• Read the practice information and instructions thoroughly
• Work quickly but accurately and do not spend too much time thinking about one answer – if you get stuck, mark you best guess and move on

Situational Judgement Tests look at a candidate’s ability to identify the correct course of action. Please answer the questions truthfully and do not spend too long thinking about your answers – trust your instincts. Typically we use these in customer facing roles and usually form part of the application process. You will be given instructions and told if there is a time limit.

Ability Tests are carefully selected based on the abilities and level required for the role.

• They are usually multiple-choice questions, which look at a candidate’s ability in areas such as numerical reasoning, verbal reasoning or logical reasoning. You will be sent specific information and practice questions for any tests we are asking you to complete. 
• If you are asked to complete a numerical reasoning test, please read the instructions carefully which will explain whether you can use a calculator or not. 
• For further practice the website www.shldirect.com gives additional examples of practice questionnaires, which may be similar to the test you are sitting. 
• They are timed so you will need to work quickly.