Check your emails regularly – this is how we will usually contact you

Be prepared – Read all the information you’re given carefully to make sure you know what you’re doing and where to go. Keep note of our contact details in case you need to contact us urgently.

Book an assessment time that’s convenient for you – for maximum choice book as soon as possible.

Relax – we want to see you do well

Be punctual – research your route to get here in advance

Think about examples of competencies – be prepared on how to answer on them

Research British Airways – and the role here

What do you want to ask us? – this is your chance to see if this is the job for you

Just do your best – Don’t worry about other candidates on the day.

Don’t worry if you make a mistake – pick yourself up and carry on. Doing more than one activity means that we gather a wide range of evidence for the same competency; so one mistake won’t affect you overall.

Be yourself – Show your personality

There are no trick questions – If you don’t understand something, please ask. We want you to do well. We’re not trying to trip you up.

Listen carefully and Take your time

Let us know if you need assistance or adjustments - where possible, in advance.