Fast track your career in IT with Fujitsu Defence and National Security Support

The Defence CIS Single Point of Contact (SPOC) was established in October 2005 and is an integral part of the ATLAS consortium. Initially in Bracknell at the Globe House service desk and then in January 2006 the service desk expanded to include its partner site in Newcastle, which is managed by HP our ATLAS consortium partners. Together they form the Single Point of Contact for all DII/F users.

The first DII/F user went live in January 2006. Since then DII/F has expanded to include sites not just throughout the United Kingdom but also worldwide. This is why the Defence CIS SPOC provides cover 24/7. The SPOC supports 650 applications across 130 Resolver Groups both internal & external to ATLAS. The SPOC forms the backbone to the ATLAS’s end 2 end support strategy to DII/F users.

The team in Bracknell consists of 79 front line telephony agents that cover core hours 0700-1900 Monday to Sunday on a rotational basis. The agents provide assistance to all DII/F related enquiries ranging from faults reporting to the more simple “how do I” questions. A specific out of hours team cover the hours of 19:00-07:00. This is a challenging and fast paced team of agents but sets the basis for their future career development within Fujitsu and the IT industry.

The opportunities for personal development and progression in this environment are excellent; we see regular promotions and progression within the team and in other areas of the business. In the last year this has seen 19 progressions into 2nd line, management roles, and one into the Project Management arena.

The SPOC is a real breeding ground for talent and progression into the wider Fujitsu. We are always looking for people with Customer Service skills with or without extension technical ability to develop and hone in on their skills.

Lastly, you may be asking why should I join Fujitsu? There are a huge number of reasons, however some of the main reasons are;

• One of the World’s Largest IT companies with over 170,000 employees worldwide
• Specifically designed development programme that will give unrivalled exposure to one of the largest IT systems in Europe, with some of the most complex and industry leading services
• Familiar environment – Defence and National Security Business unit works with the UK Ministry of Defence and Security Agencies and therefore followed the same security procedures as service personnel
• Exposure, training and development in an ITIL aligned Service Management Organisation.
• An IT organisation that has global partnerships with the world’s leading IT Providers including Microsoft, Cisco, Citrix and VM Ware
• A socially responsible business awarded Platinum Status by Business in the Community, a two year partnership with UK Charity Shelter and continued support Defence Sector Charities - SAFFA and Toe in the Water.
• Excellent record for internal development and promotion

In addition to the many roles already advertised on RightJob every day, Fujitsu are particularly keen to recruit Service Leavers into their Hosting and Network Services Team, which is rapidly expanding to ensure it can meet its current commitments and in addition the numerous exciting opportunities that are currently being developed. These solutions will use the latest technology to resolve some of the most complex requirements from a very demanding group of customers.

To apply to the Hosting and Network Services Team, log onto RightJob and search RightJob number N36618 - Technical Service Technician. Specific Service Leaver Assessment centres for this team will be held at the end of October and November 2014.