About HM Revenue and Customs

About HM Revenue and Customs

What we do

We are the UK’s tax and customs department. We collect the money that pays for the UK’s public services and give financial support to people. We’re proud of our vital purpose and our track record in delivering it. We successfully bring in around 95% of all tax due – and we pay out around £40 billion each year in financial support to millions of families. We only spend around half a penny for every £1 of tax we raise.  

We’ll be on the side of our customers when they’re trying to get things right – helping them when they need it, building a mutual understanding, ensuring a level playing field, and tackling those who set out to cheat or harm the system.  
We’re not all Tax Professionals either, we have over 20 various professions attracting a diverse workforce including Digital Specialists, Data Analysts, Policy Makers and Government Communicators - the inclusive workforce is what brings us together. 
Our values 

We can only achieve our purpose through the skill, dedication and professionalism of our people. Our colleagues will feel trusted, respected and confident in their role, working in modern, inclusive environments and using improved technology, data and processes.  
We’re dedicated to investing in you every step of the way, so if you’re looking to get ahead, join us and see how you can make a difference.

Service Leavers & Veterans

HMRC is committed to the principles of the Armed Forces Covenant and was awarded the silver Defence Employer Recognition Scheme award in 2015. The department is regarded by many as an exemplar employer of reservists and veterans.
HMRC recognises the value and highly transferable skills service leavers bring to an organisation and supports service leavers and veterans considering a career within the Civil Service to gain valuable insight into the work of HMRC through the use of two Life Chances Exceptions programmes:

  • Recruitment Internships Supporting Employment (RISE)      Read More 
  • Going Forward into Employment (GFiE) Veteran or Military Spouse/Partner      Read More 

Service leavers can also apply for any external vacancies advertised on the Civil Service Jobs website; some of which may be eligible for the Great Place to Work for Veterans Initiative which enables qualifying veterans to progress to the next stage of selection, providing they meet essential criteria.
HMRC transformation

HMRC is transforming into a modern tax authority, equipped for the future needs of customers. This means it will become a smaller, more digital, and more highly skilled organisation, bringing people together in 14 large regional centres. 
This transformation includes redesigning our processes around our customers, creating great online services, and making better use of data to change the way we do our compliance work. 
It is also about making HMRC a great place to work by investing in your skills and career development, creating modern, collaborative working environments and offering more rewarding and interesting work. 
Our regional centres will make it far easier for us to invest in people’s skills and career development, to work more collaboratively and to offer more rewarding and interesting work. 
They will be home to multiple lines of business and professions, and have a balance of operational delivery, compliance and tax professional roles. They will also be a base for our corporate and strategic functions, for example, policy, HR, project management, finance, and communications - although the size and make-up of teams will vary across each regional centre. 

Support for Reserves 

Service leavers are invited to consider the benefits of seamless transfer into the Reserves:
full tax-free annual bounty of circa £1800 per annum 
daily rate of pay based on rank 
retain regular rank (in many cases) 
reserves pension
pay in lieu of annual leave 
15 days paid special leave from HMRC to undertake annual training commitment 
opportunity to mobilise to serve on operations in the future if desired
Reserves Champion to advise on opportunities and HR policy
opportunities to participate in employer/ministerial engagement activities.