Level 5 Certificate in Service Improvement (Lean Six Sigma)

Are you interested in a career as a Lean Six Sigma Practitioner or in developing the skills necessary to conduct business improvement projects in any industry?

*Please be aware this course is available as a classroom based course and also delivered online by  Virtual Classroom Technology on specific dates*

Further details and technical requirements for attending any Virtual classroom dates for this course can be found in the 'Supporting Documents' section below. 

Next Scheduled Date: 11 Jul 2022

  • Location: RRC Rosyth
  • Duration: 5 Days
  • Funding:
  • Total Cost: £1,355.92
  • Total Cost Post-October 2022: £1,385.71
  • Book today!

Why take this course?

Lean Six Sigma is a process and project management methodology that relies on team effort to improve service delivery through removal of waste. It is used in most industries and improvement of quality in administrative and service environments, as well as in Operational and Manufacturing processes.
The Green Belt Foundation Course is delivered in accordance with the ISO 13053 Standards.
It provides the knowledge and understanding to perform at a middle management level within a Lean environment.

Is this the right course for me?

The course will be of benefit to any Service leaver planning a career that involves participating in or leading any kind of business improvement projects.


  • ILM Level 5 Certificate in Service Improvement

  • Lean Six Sigma Green Belt – Accredited by Global Horizon Skills

Please note: The Lean Six Sigma Green Belt qualification and the ILM Level 5 Certificate in Service Improvement; Assessment and Certification are conducted and achieved by means of a work based assignment to be completed following the course.


This course is open to anyone who would like to gain an understanding of Lean Six Sigma and how the methodology is implemented in the workplace. Whilst there are no entry requirements, all candidates must be able to commit to an element of self-study and production of material in your own time. There is a requirement produce a Business Improvement Plan after the course has finished and candidates must be prepared to work hard to complete this on time.


Fees & Funding

  • Course Fee £1,197.92
  • Exam Fee £158.00
  • Total Cost £1,355.92

Course Content

The course provides a balance between theoretical knowledge and the practical application of Lean Six Sigma tools and techniques and includes the following: (not exhaustive)

Lean Six Sigma Areas

  • An intensive five-day training programme balancing both theoretical knowledge with practical application of Lean Six Sigma tools and techniques.

ISO 13053 Areas

  • Meets many of the standards in ISO13053 and is assessed by ILM at Level 5. Units to be completed within the Level 5 ILM qualification are:
  • Preparing to apply lean production

    and improvement methodologies to operational problems

  • Applying lean production and improvement methodologies to operational problems in service delivery


  • Introduction to Project, Change & Risk Management
  • Organisational Structures
  • Developing a project through the DMAIC phases: define, measure, analyse, improve and control
  • Developing & Implementing Solutions
  • Replication Opportunities
  • Roles & Responsibilities of the Green Belt
  • Project Selection
  • Project Risk Management
  • Maintaining the Benefits
  • Project Closure and Process Handover
  • Fundamentals of Six Sigma projects within organizations
  • Six Sigma measures
    Six Sigma personnel and their roles
    Minimum competencies required
  • Minimum Six Sigma training requirements
    Six Sigma project prioritisation and selection
    Six Sigma project DMAIC methodology
    Six Sigma project methodology – Typical tools employed
  • Monitoring a Six Sigma project
  • Critical to success - factors for Six Sigma projects
  • Six Sigma infrastructures within an organisation

Please note: . Assessment and Certification are conducted and achieved by submitting  a work based assignment in the form of a Business Improvement Plan (BIP) to be completed after the course has finished. Service leavers have 12 weeks in order to complete and submit the assignment.

Career Opportunities

There are considerable worldwide employment opportunities for those who hold the Lean Six Sigma qualification. The methodology is now utilised by numerous medium to large scale organisations and can be applied to roles including Process Improvement, Quality Assurance, Quality Control, Continuous Improvement and Business Analyst. 

Level 5 Certificate in Service Improvement (Lean Six Sigma)

Scheduled dates and locations

Here are the next available dates. To check availability or to book a place contact
Select location CTP - Online RC Portsmouth RRC Cottesmore RRC Rosyth All
  • Date Location Availability
  • 11 Jul 2022 RRC Rosyth
    Good Availability
  • 8 Aug 2022 CTP - Online
    Good Availability
  • 26 Sep 2022 RRC Cottesmore
    Good Availability
  • 10 Oct 2022 RC Portsmouth
    Good Availability
  • 5 Dec 2022 RRC Rosyth
    Good Availability
  • 16 Jan 2023 RRC Cottesmore
    Good Availability
  • 20 Feb 2023 CTP - Online
    Good Availability
  • 17 Apr 2023 RC Portsmouth
    Good Availability
  • 5 Jun 2023 RRC Rosyth
    Good Availability
  • 17 Jul 2023 RRC Cottesmore
    Good Availability
  • 4 Sep 2023 CTP - Online
    Good Availability
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